Wateen users first were able to change their password from Prepaid Portal and Selfcare Portal which was pretty much confusing for users because when they used to change it from Prepaid Portal that was applicable only for internet.wateen.net and prepaid.wateen.net and not for selfcare.wateen.com. And then in order for users to use Selfcare Portal they were in a need
to call contact center to have their password reset with instructions that they need to login at selfcare portal with new password and then they will change their password again from there so that they can use their password for all the 3 portals (Login page, Prepaid and Selfcare Portal).
But now users can only change their password from Selfcare Portal and that's why they don't need to remember different passwords for single account which is really cool because most of the customers were not even knowing the snerio I mentioned above and that's why they were never able to login and check their details from Selfcare
Source:wateen.com
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